Complaint form

Complete an online complaint form to report a complaint, serious concern or feedback about the actions or behaviour of a Victoria Police employee.

On this page

• Before you start this form
• Make a complaint
• Privacy and processing your complaint
• Incident or crime reporting not involving a Victoria Police employee

This website is not monitored 24 hours a day. In an emergency, or to ask for immediate police attendance, please call Triple Zero (000).

This form allows you to:

• report a serious concern about the actions or behaviour of a Victoria Police employee
• complain about a policy, procedure or practice of Victoria Police.

Before you start this form

Visit our Complaints page to understand:

• the types of complaints we investigate
• what information to have ready
• other ways to make a complaint

Make a complaint

Privacy and processing your complaint

• Your privacy

• Box 913 Docklands, Vic 3008
  Phone: (03) 9247 6801
  Email: foi@police.vic.gov.au

Visit our Privacy page for information about:

• our Privacy Statements,
• the Victoria Police Privacy Policy,
• contacting the Victoria Police Privacy about a privacy complaint.

• an explanation of the relevant law, policy or procedure by the Police Conduct Unit
• our 'Management Resolution' process for complaints of communication and customer service issues
• a formal investigation for complaints of a serious nature.

We will then contact you to explain the process and actions that will be taken to address your complaint.

If at any stage, you wish to withdraw your complaint, notify the Police Conduct Unit as soon as possible.

Incident or crime reporting not involving a Victoria Police employee

To report an incident or crime that does not involve a Victoria Police employee, visit our Report page.

Updated 22 January 2024